Refund policy

QUEEN BEAD — RETURN & REFUND POLICY

At Queen Bead, we want you to feel confident in your purchase. 30-Day Returns We accept return requests within 30 days of delivery. To be eligible for a return, your item must be unworn, unused, in its original condition, and returned with its original packaging. Please keep your proof of purchase.

How to Start a Return To start a return, please email us at [shopqueenbead@gmail.com]. Please do not send an item back without contacting us first. If your return is accepted, we will send you instructions and the return address.

Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Damaged, Defective, or Incorrect Items Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us as soon as possible at [shopqueenbead@gmail.com] so we can make it right.

Earrings For hygiene reasons, earrings are final sale and cannot be returned unless they arrive damaged, defective, or incorrect.

Refunds Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to process the refund. Exchanges The fastest way to exchange an item is to return the original item after your return is approved, then place a new order for the item you want. Questions For any return or refund questions, contact us at [shopqueenbead@gmail.com].